Workflow vs Process

Workflows address tasks, processes address business goals.

Workflow

• usually ordered sequence of steps to complete a task (“tactical”)
• each workflow may have multiple related processes (??)
• each workflow depends on processes
• at least partially automated
  • rule-based: fully automated so can take unlimited input without needing more employees
  • congnitive: requires human gathering/structuring data
    • but AI can help automate
• e.g. “get approval from each manager”

Process

• meet a business goal (“strategic”)
• each process usually has only 1 related workflow (??)

Notes

I think the article mistakenly swapped the two () points above. To me, a big-picture goal has many small tasks, not the other way around.