- usually ordered sequence of steps to complete a task (“tactical”)
- each workflow may have multiple related processes (??)
- each workflow depends on processes
- at least partially automated
- e.g. “get approval from each manager”
- meet a business goal (“strategic”)
- each process usually has only 1 related workflow (??)
I think the article mistakenly swapped the two () points above. To me, a big-picture goal has many small tasks, not the other way around.